Help

• What documents do you need to have to get a car?

  Upon pick-up of the car, you must have a driver’s license and passport (may be needed for most local companies).

  Important! Make sure your driver’s license is valid, namely if you do not need an international driver’s license.

• Are all fees included in the rental price?

  As a rule, all basic fees are included in the rental price and there should be no surprises.

  Additional charges may occur for issuing or returning the machine outside of business hours.

  Also, such services can be paid additionally: delivery of a car to your address or to the airport, unlimited mileage. However, all this is spelled out in a rental company.

  For the absence of surprises, carefully study the terms of the lease of the selected company until the order is placed.

• How can I pay for a rental company?

  The services of most rental companies can be paid in any convenient way: both in cash and using international payment cards.

  This also applies to deposit: it can be left in cash or blocked on the card.

• What documents need to be signed with a rental company?

  Upon pick-up of the car, the rental company must sign a contract and an inspection certificate with the customer.

  These documents will indicate all rental details and the results of the vehicle inspection for defects.

  Therefore, carefully study the documents when signing.

• What is the minimum rental period?

  In most rental companies, the minimum rental period is 24 hours (1 day).

• What is a deposit or deductible?

  A deposit or deductible is the amount that the rental company, as part of the rental contract, asks to leave cash or blocks it on the card.

  Deposit - this is the maximum amount that can be deducted from the client in case of returning the car with damage. As an example, a car deductible of 400 USD, and damage amounted to 600 USD. Your expenses will be at the franchise level - 400 USD. The balance - 200 USD, will be covered by the insurance company or at the expense of the rental company’s own funds.

• Can I drive a rented car abroad?

  Departure from Ukraine is determined individually at the rental company level.

  To determine the possibility of departure, carefully study the rental conditions before placing orders. As an example, some rental companies allow travel abroad, but not on all classes of cars.

• If you have lost your rental data, what should you do?

  This is not a reason to panic.

  Contact us by phone, email or via the feedback form and we will restore all your data.

• Can I change or cancel my order?

  Yes. Through the "My Order" page, you can familiarize yourself with the details of the reservation, as well as cancel the order.

  If necessary, change the terms of the rental or car, you need to place a new order. In the future, the change function from the "My Order" account will be available.

• How to order and pay for additional services?

  Almost all add-ons can be selected and added to the order in step 3. “Selection of add-ons”.

  The cost of some services, such as “extra work after hours”, may be indicated in the rental conditions for a particular rental company. Payment is made at the pick-up point.

  Take this into account when choosing the time and place of car delivery.

• Can another driver not specified in the contract drive a rented car?

  No. In order that in addition to the main driver, another person could drive the car, it is necessary to indicate his data in the contract and provide the necessary documents.

• Is it possible to pick-up and drop-off not at the office of the rental company?

  Yes, this is possible for most rental companies.

  Such a service can be free or charged according to the price list of the company, so carefully study the rental conditions when placing an order.

• What should I do if I have not received a booking confirmation?

  In this case, you must contact us by phone, e-mail or through the feedback form and we will restore all your data.

• How to find a rental company office?

  Upon order confirmation, the rental company receives your contact details and informs you of all the necessary information regarding the place and time of pick-up of the car.

• What should I do if the rental company did not contact the date and time of issue?

  In case of such a situation, you need to call us by phone and we will urgently help you find a replacement car.

• Can a legal entity rent a car?

  Yes of course. Legal entities can use the RentService24.com service to find profitable offers and place an order for car rental.

• Is it possible to rent a car for excursions of groups of people?

  Yes. Among the offers of distributors, you can find cars designed for group transportation of passengers.

• Do you need prepayment when booking for a 100% guarantee of receiving a car.

  No. Prepayment is optional.

• What to do in case of car theft?

  In the event of a car theft, you must urgently contact us or the rental company that provided the car by phone and provide details of the situation.

• What to do in case of damage to cars or accidents?

  If the car or accident is damaged, it is necessary at the same time to get in touch with the rental company and get a guide to action.

• I am not 21, why I can not rent a car?

  As a rule, a car rental is provided to a driver who is 21 years old and has been driving for more than 2 years. This is related to liability and insurance.

  But some car rental companies have individual approaches to driver age and driving experience. You can rent a car from such distributors for an additional fee, even if you are under 21 years old.

• Car wash and fuel in tank

  Most rental companies provide cars in their pure form and with a full tank of fuel.

  If you return a car with an insufficient fuel level or in a dirty form, you will be able to pay for it at the rental company tariffs at the time of returning the car.